On Thursday, Uber launches a new business line Uber Health. This will be available to the hospitals and other healthcare centers for the benefit of the patients. It will enable the hospitals and healthcare providers to transport their patients to and from the hospital. It doesn’t matter a client has an Uber app or not because this B2B ride-hailing software will work in a seamless manner.
This B2B ride-hailing platform will be available in the two variants. One will be available as an API that software developers could use to integrate into their own apps. The other one will be an online dashboard for health care providers. The benefit of this riding hail is that the patient does not have to pay because the company will bear the cost.
Due to the lack of efficient transportation, every year about a 3.6million people miss their medical appointment in America. These missed appointments cost about $150 billion to the US healthcare industry. To full fill, this gap, Uber introduces this taxi-hailing solution when the patients do not find the available mean. It is based on the Health Insurance Portability and Accountability Act (HIPAA) standard. Through this, the healthcare centers could book the ride for the patients.
Uber health ride-hailing API Features:
Flexible ride scheduling:
On behalf of patients, the coordinators can book the ride using this taxi-hailing app. From a single dashboard, many rides could be managed and scheduled. The ride could be booked 30 days in advance, within a few hours or immediately. The whole scenario of booking the ride is flexible.
Access without the smartphone:
There is no need for a smartphone or the Uber app to get the ride. This is all done through a text message. The rider will receive all the details through a call on their mobile number or the landline number. All the necessary educational tools will be provided for the sake of patient comfort. The details such as driver name, car type, and license plate will be shared.
HIPAA Compliance:
The Company also works with Clearwater compliance, which is a leading HIPAA compliant. This firm conducts compliance assessments and comprehensive risk. They have also signed with Business Associate Agreements for the healthcare partners.
Simple management:
The organization could easily track the riding. The monthly billing statements and scheduling the report is simple to manage. The accessing of the application is transparent. The cost of transportation will be managed with a single monthly bill in one place.
Multilanguage support:
This taxi-hailing solution is supporting 44 different languages. This has been integrated for the notification and text message. Thus making it user-friendly, providing convenience to the hospitals and clients as well.
Data storage:
The entire information about the trip is stored on the client’s side. No single data is stored on Uber’s owns portal in this B2B ride-hailing platform. An organization could easily view and fetch the reporting and billing along with the endpoint data. This prevents the leakages of the client’s data.
How Uber health will work?
The working of this ride-hailing software is all based on technology. Using an online dashboard the medical center could book the ride on behalf of the patient. All it needs clients name, number top-off location, and pick up location. After that vehicle type option will be available to choose. The patient will get the text message of the ride-booking. A client will get the location and a web location along with the contact number. The map will show you the location of the Uber health taxi and the pick-up point.
All the details will be shared with the client. The main strategy is that a medical center will book the ride, not the client. The medical center will only operate the online dashboard. The approach is simple and convenient.
Uber is also working on offering this facility over a voice call. This will work on both call and landline number. The clinic will also get the printout that needs to fully fill and give to the client when leaving for a home. This makes it more convenient.
Merits of Uber Health:
- The health care could manage the online dashboard to check the ride
- Using the Uber Health API, health care products could be integrated
- Ridesharing will be cost-effective in place of using an ambulance.
- There will be an efficient use of healthcare professional working hours.
- Lack of transportation scenario will be slow down
- It will be safe and convenient for senior citizens
- The chance of missing the medical appointment will be reduced to the level
Role of Uber Health API:
The Application Programming Interface is a set of tools and protocols for making application software. With this API, the developers build solutions tailored to the specific need of health care providers.
With the help of Uber health API, the health care professionals could incorporate the ride-sharing into the IT app. This makes the scheduling smooth.
For the developers, it offers detailed guidelines to integrate Uber into the app. Using Python, iOS, Java, Android, and Curl it is possible to make an app.
The core capabilities of the Uber app are possible with the API:
- The price estimate and time viewing
- Mentioning of pickup locations
- The ride requesting
- Service selection
Is Uber the replacement of emergency service?
No, Uber Health is not replacing ambulances or any other emergency service. But it is only providing the solution to the problem in the healthcare industry. In some cases, it is quicker to respond as compared to than the ambulance. It offers a smooth service of the ride-hailing company. This will enable the patient to reach out hospital at the right moment.
With the help of Uber’s health, the use of ambulances will be reduced to 7%. The ride-sharing will offer a cheap service if medical supervision is not compulsory.
Conclusion:
Uber Health is dedicated to the medical center and patients. It makes a clear roadmap for offering a mutual benefit to the healthcare center and patient. In the coming time, this B2B ride-hailing platform will prove a boon. The main aim of this solution is to cut the missing medical appointments of patients.
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